Please note that mailboxes are locked after 10 unsuccessful attempts within 30 minutes.

This mostly occurs when a mobile device (e.g. an iPhone, Android or Tablet) repeatedly tries to access the mailbox with the wrong password.

If you suspect that your password has been locked you will either need to wait for 30 minutes or raise a ticket and one of the Cambridge Helpdesk team will unlock the account. After unlocking the account it will still take at least 5 minutes for the system to update.