What is Call Pickup?
It allows you to answer another phone that's ringing across the office without getting up from your desk.
Call Pickup Groups
There are no groups as standard. These have to be configured as required. Below are some examples of call pickup groups...
- All phones in one big group (Could span multiple buildings and locations)
- Sales team (VoIP phones might be spread all over the country or a large office)
- An individual room or building
Pros and Cons of Call Pickup Groups
Pros: you don't have to get up from your desk to answer someone elses phone
Cons: If two phones are ringing in your group you might pickup phone B when you think you're answering phone A
How do I use call pickup?
If you are in a call pickup group just press *8